Job Description
The Cargo Call Center Agent handles all facets of work associated with incoming customer cargo calls, including booking, tracking, and tracing cargo. The Agent's primary function is to build revenue for Delta Air Lines by providing information regarding schedules and rates, selling space for cargo, resolving customer problems, and tracking and tracing freight and records transactions by using computer programs at the agent's set.
This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).
Your main responsibilities in this role include the following:
Duties and Responsibilities
Maximize revenue opportunities for specialty cargo shipments including, but not limited to human remain shipments and associated passenger travel.
Supports Delta Cargo com's internal and external customers by resolving matters related to content, functional issues, and minor technical issues by phone and by email.
Provide sales and customer service to Delta Cargo customers and favorably portray the airline in all dealings with the public.
Practice safety-conscious behaviors in all policies and procedures.
Job Requirements
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priorit
High School diploma, GED or High School Equivalency
Should be at least 18 years of age and possess an excellent speaking voice and vocabulary.
Must satisfactorily complete tests (assessments) which are structured to determine ability to accomplish assigned tasks.
Must be able to successfully pass training to use the computer and learn information needed for the job.
Must be and/or learn to be knowledgeable about flight information, aircraft types, cargo containers, weight and dimensions, customer service, airline tariffs, customs regulations, pricing programs and methods of payment for cargo transport.
Must be able to work AM/PM shifts and/or weekends and holidays.
This position requires a friendly, professional and helpful image via the telephone.
(If transferring internally) Must be performing satisfactorily in present position.
Cargo or freight goods acceptance experience at Delta or another company
Formal training and experience in using WebVision - the Delta Cargo technology program used to book, track, monitor and update cargo shipments worldwide
Cargo experience and/or call center experience within the last three years is highly desirable.
Fluency in a second language is a plus
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