Job Description
Responsible to the Head of Security, reporting through the Security Operations Manager, Security Duty Managers and Lane Performance Supervisors, to perform aviation security duties at Birmingham Airport, in conformity with the National Aviation Security Programme and Security Local Operating Procedures. This role reflects the exceptional customer service skills required to ensure that passengers, staff and crew have a safe, secure and efficient passage within an efficient and friendly environment.
Annual bonus scheme, generous holiday entitlement, Company Share Scheme, Free on-site parking, Discounted gym membership.
Salary: £10.85 per hour
Your main responsibilities in this role include the following:
Duties and Responsibilities
To control access into restricted areas of the Airport.
To carry out security ID and boarding card checks and physical searches to a minimum of Civil Aviation Authority (CAA) standards of all persons and articles carried, requiring access through the Security Checkpoints.
To respond to emergency incidents following the agreed procedures.
To carry out escort duties, including special events when required.
To advise passengers, staff and crew on the correct presentation of persons and items carried, to ensure individuals are fully prepared for Security screening.
To consistently demonstrate the positive behaviours required to support the Company’s Brand Values.
To undertake foot patrols of operational areas and designated routes.
If operationally required, to provide support to passengers within the Immigration Hall to ensure that they are prepared for Border Control checks and assist with any queries.
To maintain a log of all incidents and provide written and verbal reports to the Security Managers and Security Supervision.
To be compliant with Aviation Security local operating procedures, working practices and protocols.
To undertake Computer Based Training as stipulated by the company, in compliance with CAA standards.
To undertake mandatory Security Training as stipulated by the company, in compliance with CAA standards.
To meet compliance and throughput targets as stipulated by the DfT, CAA and the Security Management Team.
To participate in a culture of continual improvement by fully participating in the success of the business and own self development.
To utilise equipment only as trained in how to do so.
To achieve an acceptable level of competence which is continuously measured through relevant performance evaluation means.
Job Requirements
To maintain a proactive dialogue with internal and external customers, responding to feedback appropriately, to maximise customer satisfaction.
To consistently treat passengers, staff and crew with courtesy and respect.
To fully participate in the Company’s Customer Service Programme as required.
To provide support to colleagues through effective teamwork.
To ensure that an efficient, effective and consistent level of service and availability is provided to colleagues.
To consistently treat colleagues with courtesy and respect diversity.
To ensure all Health & Safety responsibilities are discharged and to maintain compliance with best practice and legal requirements.
To undertake and successfully complete all training modules in order to meet company Health and Safety standards and CAA standards.
To be fully flexible in terms of availability to support the rostering requirements of the post to sustain the operational requirements of a 24hrs per day/7days per week Airport.
To carry out such other duties commensurate with the grading of the post which may be determined from time to time.
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