American Airlines Careers | Coordinator, Airport Customer Experience Compliance, Sacramento SMF

American Airlines

Job Description

Coordinator, Airport Customer Experience Compliance

​​​This job is a member of the Customer Experience Team within the Customer Experience Division. ​Responsible to ensure stations meet all Local, Federal and Corporate mandates including but not limited to: dangerous goods regulations, hazardous waste storage and handling procedures, financial controls, FAA/TSA/DOT/FDA regulations, environmental, safety and OSHA regulations, vendor contract maintenance, training compliance, security, station self-audits (customer experience, cabin appearance, ground ops compliance, baggage), fueling compliance, deicing compliance, catering compliance, GSE and facility preventative maintenance, ad-hoc and operation needs.

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• ​​​​Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies

• ​​​​Performs detailed record keeping

• ​​​​Interacts with American Airlines leadership and outside regulatory agencies

• ​​​​Presents discrepancies to station leadership

• ​​​​Escalates issues to headquarters if necessary

• ​​​​Assists station during irregular operations

• ​​​​Ability to adjust hours and shifts to meet business requirements and workload demand

Job Requirements

• ​​​​​​​​​​​​​​​​High School diploma or GED equivalency

• ​​​​Leadership with practical coaching experience

• ​​​​Intermediate to Advanced knowledge of computer experience in Excel, Word, and PowerPoint

• Applicable valid driver’s license as required by local authorities

• ​​​​Satisfactory completion of written test

• ​​​​Excellent interpersonal skills

• ​​​​Ability to accomplish multiple tasks within a limited timeframe

• ​​​​Ability to work independently and make sound decisions using individual judgment

Preferred Qualifications

• Bachelor's Degree in related field

• Customer service experience

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Sacramento, CA, USA

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