Job Description
The Lead Customer Service Agent (Lead CSA) is responsible for supervising and may train Customer Service Agents (CSAs) in all other classifications at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role also performs duties of a CSA, which include responding to guest inquiries and performing various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Benefits and Offers
Starting Rate USD $20.74/Hr.
Medical, dental and vision benefits
401k program with a company match up to 6%
Monthly incentive pay plan up to $150 per month
Annual incentive pay plan with a target 5% payout of annual earnings
Generous paid time off
Unlimited standby travel benefits on Alaska Airlines & Horizon Air
Your main responsibilities in this role include the following:
Duties and Responsibilities
Supervise and may train up to twenty (20) CSAs in all other classifications.
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
Sell tickets and ensure cabin accommodations.
Perform computer and paperwork tasks.
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
Process and secure passenger luggage.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Job Requirements
A minimum of 2 years of customer service or community service experience.
Must have completed probation to be considered.
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
Typing speed of at least 25 WPM.
Ability to consistently lift 50 lbs.
Must be able to bend, stoop, squat, reach and grasp.
Flexibility to work varied shifts (e.g., weekends, holidays).
Ability to participate in paid training.
Ability to learn and operate a computerized reservation system.
Ability to adapt to performing work according to set procedures.
Ability to anticipate needs of others in a fast-paced environment.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Job Details
Company: Alaska Airlines
Employment Type: Full-time
Job Location: East Boston, Massachusetts, United States
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