Air Canada Careers | Customer Experience Specialist Job ($17.64/hr) LAX, USA

Air Canada

Job Description

Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the Los Angeles International Airport, Los Angeles. The current salary is $17.64/hr as per the collective agreement.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Provide customer service/experience

• Check in Passengers, issue boarding pass, seat selection and verify immigration documentation

• Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges

• Make reservations

• Provide passengers with relevant information, including Customs and Immigration requirements

• Perform Baggage Tracing duties

• Coordinate the boarding of passengers onto the aircraft:

• Ensure safety procedures are followed

• Monitor carry-on baggage

• Assist passengers as required

• Operate loading bridges

• Handle disruptions, irate passengers/oversells and those affected by irregular operations

• Handle VIP's where applicable or no Concierge

• Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs.

• Handle and account for documents in accordance with Company regulations.

• May be required to service First Class Lounge to provide check in, information assistance etc. to passengers.

• Update records in PSS as required to ensure proper processing of passengers at next point of contact.

• Maintain all Company standards including Uniform.

• In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests

• Ensure that all necessary supplies and material are on hand in sufficient quantity

• Collect and compile statistical data

Job Requirements

• Must have an ability to use tact, good judgement and initiative;

• Must be capable of expressing self in a clear and pleasant manner;

• Ability to work under pressure with a minimum of supervision;

• Must wear Company uniform as prescribed and conform to Company grooming standards;

• Must be able to stand for extended period of time;

• Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems;

• Must be able to lift seventy (70) lbs unaided;

• Must maintain an acceptable attendance record;

• Must be able to work shift work including irregular shifts and overtime when required/directed.

Job Details

Company: Air Canada

Employment Type: Full-time

Job Location: Los Angeles, CA, USA

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