Job Description
Customer Service Agent, Ticket/Gate
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
This position comes with comprehensive health and wellness benefits, profit sharing program, 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).
Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will:
Duties and Responsibilities
Your main responsibilities in this role include the following:
Greet customers and guide and assist them with the ticketing and baggage check-in process.
Use a computer to sell, print and reissue tickets.
Manage the check-in process, ensuring that customers have the proper documentation for travel.
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning and gate boarding. You will:
Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
High School diploma, GED or High School Equivalency.
Must successfully pass a Customer Service Assessment.
Must be proficient in English.
Embraces diverse people, thinking, and styles.
Consistently makes safety and security, of self and others, the priority.
Be at least 18 years of age.
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
Pass a post-offer pre-employment drug test.
Pass a physical ability test (PAT), if fail PAT test, retest permitted within 4-8 weeks post failure.
Frequently lift bags or items weighing up to and including 50 pounds.
Occasionally lift bags or items weighing between 50 and 70 pounds.
Be authorized to work in the US.
Possess entry-level computer skills.
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation .
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.
