Job Description
Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the Newark Liberty International Airport, Newark. The current salary is $20.69/hr as per the collective agreement
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide customer service/experience
Check in Passengers, issue boarding pass, seat selection and verify immigration documentation
Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges
Make reservations
Provide passengers with relevant information, including Customs and Immigration requirements
Perform Baggage Tracing duties
Coordinate the boarding of passengers onto the aircraft:
Ensure safety procedures are followed
Monitor carry-on baggage
Assist passengers as required
Operate loading bridges
Handle disruptions, irate passengers/oversells and those affected by irregular operations
Handle VIP's where applicable or no Concierge
Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs.
Handle and account for documents in accordance with Company regulations.
May be required to service First Class Lounge to provide check in, information assistance etc. to passengers.
Update records in PSS as required to ensure proper processing of passengers at next point of contact.
Maintain all Company standards including Uniform.
In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests
Ensure that all necessary supplies and material are on hand in sufficient quantity
Collect and compile statistical data
Job Requirements
Must have an ability to use tact, good judgement and initiative;
Must be capable of expressing self in a clear and pleasant manner;
Ability to work under pressure with a minimum of supervision;
Must wear Company uniform as prescribed and conform to Company grooming standards;
Must be able to stand for extended period of time;
Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems;
Must be able to lift seventy (70) lbs unaided;
Must maintain an acceptable attendance record;
Must be able to work shift work including irregular shifts and overtime when required/directed.
