Virgin Atlantic Careers | Duty Manager Job, San Francisco SFO, USA

Virgin Atlantic

Job Description

As the skies start to reopen we are looking to hire a Duty Manager who under the direction of the Airport Manager is responsible for the overall supervision and administration of all the daily airport operations and services provided by Virgin Atlantic Airways and Federal Authorities. In this role you will provide managerial and supervisory support to the staff to ensure the safe, secure and on time performance of VAA’s flight program and operation.

In addition, the Duty Manager will assume the Airport Manager's role in their absence, when appointed by the Airport Manager or a member of senior management. This key oversight role with have multiple supplier interactions and will be responsible for positive and productive interaction with the Suppliers and their respective SLA’s.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Assumes Station Manager's role when appointed and make decisions and exercise sound judgment.

• Conducts or assists in operational staff briefings and delegate’s duties and responsibilities. Updates staff on operational objectives prior to flight arrival and departure. Ensures that delegated responsibilities are defined and understood by the subordinates.

• Create an environment where constant improvement is encouraged.

• Lead Virgin service culture throughout staff at Airport.

• To develop an environment for staff so that they feel valued and engaged in the delivery of a world class service.

• Flexibility to assume additional responsibilities.

• Promote and participate in Service First related programs.

• Develop and maintain relationships with key business partners, contractors and agencies, including, but not limited to Airport Authority, Handling Agents, Control Authorities, other Airlines and key internal departments.

• Keeps Station Manager updated on progression of flight operation, problems and any other related functions.

• Completes shift reports and updates airport diaries. Submits reports to necessary parties.

• Use relationships to influence individuals and organizations appropriately to support Virgin Atlantic’s requirements and those of our customers

• Completes or delegates monthly reports required for the Port Authority and all other local and Federal agencies.

• Produces and submits timely written reports to necessary parties, as required for operational irregularities.

• Plan, organize, direct and manage all airport activities in conjunction with the Station Manager.

• Manage contractors in line with Company guidelines through regular meetings, ensuring product delivery meets Virgin Atlantic specification and standard and constantly seeking improvements and efficiencies.

• Provide detailed statistical reports of contractor performance for management purposes.

• Monitors all subcontractor's work performance and ensures adequate staffing levels for the caterers, handling agents and other service providers.

• Influence direct operating cost budgets for Airport operation.

• Lead the local implementation of new service development initiatives within the operation, evaluating trials, providing feedback and assisting with guidance for wider implementation

• Lead and encourage local Management Team and vendor to accept and adopt new initiatives.

• Keeps abreast of the airport and company's emergency procedures.

• Act as a participant in the Safety Coordinator Program; conduct all operational activities in full adherence to the Virgin Health and Safety Program.

Job Requirements

• High quality planning, analytical and reasoning ability.

• Experience of budget management.

• Innovative approach to problem solving with the ability to work under pressure and flexibility to work during unsocial hours.

• Demonstrated continuous improvement and quality standards orientation.

• Strong general knowledge of airport operations, and airline industry irregular operational procedures

• Competent use of MSOffice products (Word, Excel, PowerPoint).

• Proficiency with Shares and automated check-in; familiarization with ticketing and fare rules, baggage services, aircraft loading and unloading, weight and balance and all related aircraft services activities.

• Working knowledge of supply chain management and basic employment laws.

• Working knowledge of FAA, CAA regulations, applicable Federal, State and local laws, and ordinances.

• Excellent verbal and written communication skills.

Job Details

Company: Virgin Atlantic

Employment Type: Full-time

Job Location: San Francisco, CA, USA

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