Job Description
As the skies start to reopen we are looking to hire a Duty Manager who under the direction of the Airport Manager is responsible for the overall supervision and administration of all the daily airport operations and services provided by Virgin Atlantic Airways and Federal Authorities. In this role you will provide managerial and supervisory support to the staff to ensure the safe, secure and on time performance of VAA’s flight program and operation.
In addition, the Duty Manager will assume the Airport Manager's role in their absence, when appointed by the Airport Manager or a member of senior management. This key oversight role with have multiple supplier interactions and will be responsible for positive and productive interaction with the Suppliers and their respective SLA’s.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Step up as the Airport Manager in their absence, using your experience to make sound judgment
Conduct or support in operational staff briefings and delegate’s duties and responsibilities. Updating staff on operational objectives prior to flight arrival and departure, ensuring responsibilities are defined and understood.
Build an environment where constant improvement is encouraged.
Lead and manage a highly compliant safety culture throughout staff at Airport, developing an environment ensuring they feel valued and engaged in the delivery of a world class service.
Flexibility to assume additional responsibilities.
Promote and participate in Service First related programs.
Collaborate and establish relationships with key business partners, contractors and agencies, including, but not limited to Airport Authority, Handling Agents, Control Authorities, other Airlines and key internal departments.
Make Station Manager aware of progression of flight operation, problems and any other related functions.
Complete and submit shift reports and update airport diaries.
Use relationships to influence individuals and organizations appropriately to support Virgin Atlantic’s requirements and those of our customers
Complete or delegate monthly reports required for the Port Authority and all other local and Federal agencies.
Produces and submit timely written reports to vital parties, as required for operational irregularities.
Plan, organize, direct and manage all airport activities in conjunction with the Station Manager.
Manage contractors in line with Company guidelines through regular meetings, ensuring product delivery meets Virgin Atlantic specification and standard and constantly seeking improvements and efficiencies.
Provide detailed statistical reports of contractor performance for management purposes. Monitor all subcontractors work performance and ensures adequate staffing levels for caterers, handling agents and other service providers.
Influence direct operating cost budgets for Airport operation.
Lead the local implementation of new service development initiatives within the operation, evaluating trials, feeding back and assisting with guidance for wider implementation
Lead and encourage local Management Team and vendor to accept and adopt new initiatives.
Keep abreast of the airport and company's emergency procedures.
Act as a participant in the Safety Coordinator Program; conduct all operational activities in full adherence to the Virgin Health and Safety Program..
Job Requirements
A high quality planner who is comfortable working with sophisticated data - assimilating data quickly and using it to build decisions and brings it to life
Customer centric with excellent commercial judgment and experience of budget management.
Curious with an innovative approach to problem solving
The ability to work in a pressurized environment, with a flexible approach to work during unsocial hours.
Demonstrated continuous improvement and quality standards orientation.
Competent use of MSOffice products (Word, Excel, PowerPoint).
Proficiency with Departure Control System and automated check-in; familiarization with ticketing and fare rules, baggage services, aircraft loading and unloading, weight and balance and all related aircraft services activities.
Solid understanding of supply chain management, FAA, CAA regulations, applicable Federal, State and local laws, and ordinances.
Excellent verbal and written communicator
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