Job Description
Desktop Support Technicians install, maintain and troubleshoot a variety of hardware and software equipment. Effective communication is essential for this role as the individual will interact frequently with front line employees, and will also be visible to customers.
Competitive market salary of at least $61,100 per year to $76,400 per year, depending on qualifications and experience. Pay amount does not guarantee employment for any particular period of time
For eligible Leadership and individual contributor roles, opportunities for additional incentive compensation awarded at discretion of the Company.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Implement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment
Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations
Perform preventative maintenance on operational equipment
Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction
Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment
Provide exceptional Customer Service to our Internal Customers
Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise
Update DASH cases
Create status reports for Leadership on Field installations
May perform other job duties as directed by Employee's Leaders
Job Requirements
Knowledge of cabling infrastructure and its topologies
Knowledge of Low Voltage cabling required
Ability to troubleshoot and maneuver within Windows operating systems
Ability to maneuver within Active Directory; moving work station object
Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM)
Skilled in assigning applications and knowing where particular applications are coming from in SCCM
Ability to demonstrate success with problem-solving abilities
Skilled in strong Customer Service
Skilled in organization, writing, communication, and prioritization
Ability to adapt to learning new specifications on equipment in an ever-changing environment
Required: High School Diploma or GED
Required: Entry-level experience; developing skills and knowledge in:
PC system and repair
Installing and troubleshooting network gear
Must possess a valid state motor vehicle operator's license
Must be able to obtain a Secured Identification Display Area (SIDA) badge
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment
Frequent travel required to provide technical support and to resolve technical issues
OTHER QUALIFICATIONS
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Dallas, Texas, United States
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