Job Description
Provides legendary Customer Service by providing administrative support to member(s) of Department Teams and Leaders (up to and including the Director level). Responsible for overall department administrative functions and smaller to lower complex projects as assigned.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Fosters a friendly, professional atmosphere to help forge a cohesive Department in support of Company goals and objectives
Works under direct supervision. May be assigned general projects
Manages small scale department projects and cultural activities
Supports meeting and event planning for the Department
Reviews department and company news closely and understands them in relationship to his or her organization
Writes clear and concise responses to incoming email inquiries. Prepares communication on behalf of the Leader when directed
Proofs all written correspondence
Makes travel arrangements under direction of Leader(s)
Reconcile P-card and expense reports
May maintain accurate records of pay and attendance for Employees
May assist in organizing and maintaining all files, records, and other information
Assists in compiling reports
Serves as backup to other Admin Asst and Executive Assistant, as needed or requested
Job Requirements
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
High School diploma, GED, or equivalent required.
0-2 years of work experience in Administrative Support or Customer Service related fields required.
Must have a high level of customer service delivery.
Must have a high sense of urgency.
Must seek to clarify details.
Must demonstrate confidence; sensitivity to confidentiality; and solid judgment in performing duties.
Must be able to operate multi-line phone courteously and with sufficient speed.
Proficient in office management & department procedures.
Proactively seeks creative ways to perform tasks in a timely and efficient manner.
Must be proficient in Microsoft Office Suite (assessment may be required) and demonstrates the ability to adapt to new technology applications and acquire new technical skills.
Must be able to perform mathematical computations.
Communicates professionally with Leaders and all internal & external Customers.
Sets priorities and multitasks; proactively seeks creative ways to perform tasks in a timely and efficient manner (email, deadlines, calendar management, organization).
Understands the mission and purpose and vision of Southwest Airlines.
Understands the mission and purpose of their department Understands the different functions of the department.
Additional job duties include, but are not limited to: detailed work, confidentiality, reviewing documents, problem-solving, decision making, verbal and written communication, customer contact, performing multiple concurrent task with constant interruptions.
Stays current with department and company news and events.
Ability to work in an on-call environment and flexible work schedule to support the needs of the business as needed.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
Must be able to comply with Company attendance standards as described in established guidelines.
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information.
Other Qualifications
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Dallas, Texas, United States
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