Job Description
We have a great opportunity for a Senior Airport Ticketing Agent to join our team based in Atlanta, Georgia.
You will be part of the ticketing team. You will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customer’s needs and help them to plan the right itinerary for their needs, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure or customers receive the 5 star award winning service Qatar Airways is renowned for.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Handle customer requirements/request professionally ensuring minimum complaints. Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.
Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.
Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.
Issue tickets and quoting correct fares to customers
Assigns specified space to customers and maintains computerized inventory of passengers spaces availability
Minimize customers waiting time to two minutes
Prepare staff roster to ensure proper distribution of manpower
Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services
Investigate complains to define and correct weak areas
Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.
Job Requirements
A relevant tertiary, Trade or vocational qualification
A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
Thorough knowledge of special rates / offers and promotions
Strong experience of working within a ticketing environment
Experience of working in a fast paced customer service environment
Proven ability to manage Sales with due regards to the revenue
Passion for delivering customer service
Proven ability to resolve problems to the full satisfaction of the customer
Ability to adhere to Management Policy and target sales mix to achieve maximum revenue
You must be willing to work shifts
You must have experience working with Amadeus
Only US Citizens and US permanent Residents will be considered for the role. The position is not eligible for a visa sponsorship
Job Details
Company: Qatar Airways
Employment Type: Full-time
Job Location: Atlanta, GA, United States
