Cathay Pacific Careers | Cargo Sales & Services Officer Job, Singapore

Cathay Pacific Airways

Job Description

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy.

To execute operational and sales functions including oversight of suppliers to ensure compliance to company and regulatory requirements and provide a high level of service to our customers.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Assist the Cargo Manager(s) & coordinate with the Cargo Sales team to achieve revenue target

• Customer & Support Services

• Coordinate with Sales to provide customer-centric solutions to customers

• Handle customers’ enquiries in a timely & professional manner

• Maintain good relationship with all sales channels stakeholders

• Champion Cathay products, provide excellent & consistent product solutions

• Support cargo reservations with exemplary customer service

• Provide vendor notification for all flights

• Assist in managing GHA & suppliers' performance

• Support the achievement of performance targets

• Prepare, check & review flight documentations

• Coordinate & communicate effectively between various stakeholders

• Coordinate diversion of flights when required

• Assist with crew administration & support matters

• Ramp Coordinator (RCO)

• Ensure all procedures are properly carried out

• Monitor the optimisation of space utilisation

• Comply to all Security Programme

• Maintain good communications with all stakeholders

• Quickly resolve ramp issues & ensure safe operations

• Assess the cause of any delay

• Monitor the acceptance & release of special cargo

• Coordinate warehouse activities & conduct quality checks

• Safety, Security and Compliance

• Comply and conformance to all regulatory & internal procedural requirements

• Conduct quality check & participate in audits

• Conduct Operational Duty Holder activity

• Emergency and Accident & Crisis Response responsibilities

• Administrative Support

• Assist with various administrative & training tasks

• Support Cargo Manager to implement programmes on e-initiatives

• Any other reasonable task as requested

Job Requirements

• Graduation in any field is a minimum

• Diploma / Certification in a relevant business field would is an advantage

• Minimum 2 years’ experience in cargo industry is an added advantage

• Prior customer service experience with demonstrable customer service orientation

• Excellent communication skills

• Highly attentive to detail

• Proficiency in MS Office and general technology skills

• Good analytical, problem solving and planning skills

• Ability to work independently

• Knowledge of CHAMP CargoSpot systems is an advantage

• Adaptability to change

Job Details

Company: Cathay Pacific Airways

Employment Type: Full-time

Job Location: Singapore

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