Job Description
The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide exceptional customer service
Conduct check-in process for Customers via computer
Verify Customers’ personal identification
Tag, lift, and handle Customer luggage
Announce flight arrivals, departures, and pre-boarding information via the public address system
Communicate with our Customers to keep them constantly informed
Offer ancillary products to our Customers such as “even more speed” and “even more space”
Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
Assist Customers with special needs, e.g. Customers who need assistance in boarding
Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
Ensure and maintain a safe environment and operation
Other duties as assigned
Job Requirements
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
One (1) year customer service, volunteer experience or sales experience
Strong interpersonal and listening skills
Complete fluency in written and spoken English
Successfully complete a customer service assessment
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Experience using a mouse, computer, keyboard and basic word processing, email and office applications
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Experience performing under pressure and within fixed time constraints
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Depending on location, may need to acquire and maintain a United States Customs Clearance
Legally eligible to work in the country in which the position is located
Pass a ten (10) year background check and pre-employment drug test
Two (2) years customer service, volunteer experience or sales experience
Knowledge of customer service principles and practices strongly
Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
Previous airline experience
Bilingual skills
