Job Description
Customer Service Work From Home, Part-time
$14.50/Hour
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide timely and courteous responses to incoming phone calls
Determine customer needs by asking effective qualifying questions; offer the appropriate options that match their needs
Provide excellent customer service while making each call as efficient as possible
Actively upsell products and services that match customer needs
Promptly inform leaders of any problems and unusual circumstances such as reporting system issues or trending customer concerns
Any other duties assigned by management
Job Requirements
High School diploma or general education degree (GED)
Customer service, call center or related customer contact experience
Demonstrated knowledge and aptitude to use computers and related technology skillfully, including proficient typing skills
High attention to detail
Excellent communication skills (verbal, listening and written)
Strong organizational skills
Good reasoning, problem solving skills
Required Experience
Ability to work from home in a distraction free environment
Availability to be flexible in a part time employee model, with the ability to work nights, holidays, and weekends.
Training availability – training will be held Mon-Fri from 3pm-8pm and will last 3 weeks
Travel industry experience
Preferred Skills
Job Details
Company: Sun Country Airlines - SY
Employment Type: Part-time
Job Location: Minneapolis, Minnesota, United States
