• American Airlines Careers | Representative, Reservations Sales & Chat Jobs, Trinidad

    Location Trinidad and Tobago
    Posted

    Job Description

    The Reservations Sales Representative sells American airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel needs and provides navigational support via our Chat Channel on AA.com and our mobile app to allow customers to serve-serve.

    Your main responsibilities in this role include the following:


    Duties and Responsibilities

    • Apply sales techniques, while providing scheduling, fare and flight information to our customers in a manner that meets the basic training and normal call guidelines

    • Representatives are cross-trained to process domestic/international sales calls, including AAdvantage@ products

    • Must display a high level of professionalism, friendliness and composure when dealing with customer including the ability to interpret and resolve customer needs

    • In addition, the sales and service representatives will respond to caller inquiries in our non-airline related ventures as call volumes dictate

    • All functions are performed within certain time constraints that are based on the average talk and work times of fellow employees.


    Job Requirements

    • High school diploma

    • Ability to work a variety of shifts assigned by seniority, according to operational needs

    • Ability to read, write, fluently speak and understand the native and the English language

    • Fluently speak French language

    • Satisfactory attendance required

    • Public communication skills, required

    • Operation of computer terminal and standard pc keyboard required

    • Minimum 25-49 wpm typing requirement

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Port of Spain, Trinidad and Tobago

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