Job Description
The Reservations Sales Representative sells American airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel needs and provides navigational support via our Chat Channel on AA.com and our mobile app to allow customers to serve-serve.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Apply sales techniques, while providing scheduling, fare and flight information to our customers in a manner that meets the basic training and normal call guidelines
Representatives are cross-trained to process domestic/international sales calls, including AAdvantage@ products
Must display a high level of professionalism, friendliness and composure when dealing with customer including the ability to interpret and resolve customer needs
In addition, the sales and service representatives will respond to caller inquiries in our non-airline related ventures as call volumes dictate
All functions are performed within certain time constraints that are based on the average talk and work times of fellow employees.
Job Requirements
High school diploma
Ability to work a variety of shifts assigned by seniority, according to operational needs
Ability to read, write, fluently speak and understand the native and the English language
Fluently speak French language
Satisfactory attendance required
Public communication skills, required
Operation of computer terminal and standard pc keyboard required
Minimum 25-49 wpm typing requirement
Job Details
Company: American Airlines
Employment Type: Full-time
Job Location: Port of Spain, Trinidad and Tobago
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