Job Description
Loan Officer, AA Credit Union Branch Operations
This job is a member of the Credit Union Team within the American Airlines Credit Union. This position will be responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.
Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Processes new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
Exercises lending authority to correctly handle all loan requests, including but not limited to consumer loans
Creates and promotes positive name recognition for the Credit Union
Supports or speaks publicly at special Credit Union events
Works with branch/department managers and staff to identify and leverage cross-selling opportunities
Researches member inquiries and provides solutions as required in a timely manner
Maintains awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations
Fosters a culture that promotes teamwork, service excellence and relationship building
Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
Handles responsibilities of a Member Services Representative as needed
Performs Notary Services as required
Provides coverage for management vacations
May work a rotating Saturday schedule depending on job location
Performs other duties as assigned
Job Requirements
High School diploma or GED equivalent
Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to pass applicable American Airlines pre-hire compliance checks
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must have acceptable credit history, which will be verified
Ability to exercise excellent member service skills
Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to travel overnight
Ability to maintain satisfactory performance and attendance
Bachelor's Degree in Business, Finance, or related area, or equivalent Financial Services experience
Credit approval authorization, credit union, and finance company experience
Lending and sales-culture environment experience
Ability to speak, read, and write Spanish is a plus
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