Job Description
The Guest Service Lead is the first point of leadership within our guest service department. An operationally strong individual who takes charge of assigned areas and tasks and facilitate station performance goals. The Guest Service Lead uses their operational knowledge to ensure proper adherence to all guest service-related procedures to ensure on time and safe departures as well as provide support for the Guest Service Agents throughout their shifts.
Benefits and Offers
We offer a competitive salary and comprehensive benefits to our team members including dental,vision, life insurance, 401(k) , travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
Competitive base salaries with robust health & welfare benefits
Agile career paths and accelerated career advancement
Travel & flight benefits for you and your family
Duties and Responsibilities
Your main responsibilities in this role include the following:
Support and assist Supervisors in managing the operation.
Provide feedback to Leadership regarding GSA work performance.
Assign activities and duties to Guest Service Agents to ensure completion of tasks for check-in, compliance, arrival and departure.
Oversee ticketing and enplaning/deplaning areas and responsible for their assigned area.
Track and encourage teams in achieving revenue goals.
Oversee specialty departments (BSO, Immigrations, CBP and IROPs center) as needed.
Maintain involvement in guest relations, including guest complaints, Lost and Found, distressed guests and special guest arrangements and ensure company guest service standards are maintained or exceeded.
Assist with station audits and compliance.
Job Requirements
High School Diploma or General Education Degree (GED)
1-3 years’ experience (indicate specific field, if required)
Strong operational knowledge
Must be GSC and CRO trained
Thrives within a team-oriented environment
Exercise creative problem solving and use of own initiative
Able to multi-task and prioritize quickly
Exert 50 lbs. or more of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
Job Details
Company: Spirit Airlines
Employment Type: Full-Time
Job Location: Fort Lauderdale, FL, USA
