Job Description
As a Seasonal Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Seasonal Customer Service Agents work between 150 and 1,400 hours per year, serving our customers in both the ticketing and gate areas at airport locations.
All Seasonal customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
Seasonal Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will:
Duties and Responsibilities
Your main responsibilities in this role include the following:
Greet customers and guide and assist them with the ticketing and baggage check-in process.
Use a computer to sell, print and reissue tickets.
Manage the check-in process, ensuring that customers have the proper documentation for travel.
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
Practices safety-conscious behaviors in all operational processes and procedures.
Seasonal Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning and gate boarding. You will:
Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
High School diploma, GED or High School Equivalency
Must be at least 18 years of age
Be legally authorized to live and work in the country that you are applying to.
Must be fluent in the native language of the station in the country you have applied as well as be able to read, write and speak English.
Embraces diverse thinking and styles
Consistently makes safety and security, of self and others, the priority
Frequently lift bags or items weighing up to and including 50 - 70 pounds
Entry-level computer skills
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
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