Job Description
This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division
Responsible for handling one or more of the following as their primary role:
Attendance and compliance
Distribution of equipment and supplies
Coordinating payroll
Coordinating and maintaining operation coverage and lost time
Managing new hire and transfer boarding
Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
Provides assistance with preparation of management presentations and special projects as required
Troubleshoots and escalates office technology issues, including telephone and copier machines
Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
Job Requirements
High School diploma or GED equivalency
Previous office/clerical experience
Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
Knowledge of policies, procedures, and corporate structure
Ability to prioritize work, be detail-oriented and meet deadlines
Ability to perform in a fast paced environment and handle multiple tasks simultaneously
Ability to be self-motivated with strong organizational skills
Ability to grasp concepts and functionality of specific software and programs
Ability to effectively communicate both verbally and written with all levels within the Organization
Excellent interpersonal skills with a focus on customer service
Approachable and professional demeanor
High level of professionalism and ability to maintain confidentiality
Strong verbal and written communication skills
Ability to work varied hours and holidays (as business needs may vary)
Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)
