Job Description
Manager, Airport Customer Experience
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for directing and coordinating all above the wing and below the wing department activities through subordinate supervisors, customer service coordinators, and contractor management.
Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Duties and Responsibilities
Your main responsibilities in this role include the following:
Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered
Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors
Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures
Coordinates activities of department with related activities to other departments to ensure efficiency
Monitors and analyzes costs and prepares budget
Prepares reports and records department activities for upper management
Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices
Communicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
Develops and enhances the work relationship with vendors
Ensures all internal audit requirements are followed and accountable for compliance
Oversight of all staffing requirements and schedules for all departments
Job Requirements
Bachelor's degree or equivalent training/experience
5 years previous management experience
Ability to perform in a fast paced environment while maintaining professional and effective approach
Ability to multitask
Self motivated and detail oriented
Strong interpersonal skills
Airport management experience
Knowledge of AA budgeting, policies and procedures
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