American Airlines Careers | Coordinator, Corporate Security Job, DFW

American Airlines

Job Description

This job is a member of the Corporate Security Team within the Corporate Affairs Division. The Coordinator of Corporate Security reports to the Sr. Manager of Corporate Security, and is primarily responsible to ensure the safety and security of the customers, employees and corporate assets of American Airlines.

Benefits and Offers

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Preserves the integrity and accuracy of the Corporate Security investigations database

• Coordinates with Corporate Security Managers, Investigators and People Team Investigators to track the status and timely closeout of investigations

• Prepares reports pertaining to Corporate Security investigations

• Maintains the AA Internal Refuse List and Face Covering Refuse List Policy’s

• Coordinates with Security Operations to preserve the integrity and accuracy of the AA Internal Refuse List

• Notifies customers when they have been added to the AA Internal Refuse List and Face Covering Refuse List

• Adjudicates cases where customers appeal their Internal Refuse List and Face Covering Refuse List status

• Helps team members that have been a victim of assault by a customer to navigate the criminal justice system and keeps team members apprised of the investigation status and actions taken with the customer

• Coordinates with AA Safety regarding customer misconduct incident notifications to FAA

• Liaison with all levels of law enforcement on criminal investigations and security matters

• Provides support to the Corporate Security Campus Security Team

Job Requirements

• High School diploma or GED Equivalency

• 6 months Security Services experience

• Previous administrative experience

• Experience and knowledge of Microsoft Word, PowerPoint, and Excel

• Strong organizational skills

• Ability to perform both independently and as a team member, handle multiple assignments and respond efficiently to changing priorities

• Analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations

• Ability to work in a confidential environment

• Attention to detail

• Strong interpersonal skills

• Ability to work in a fast paced and rapidly changing environment

Preferred Qualifications

• ​2 years of law enforcement or military experience

• Bachelor's degree in Criminal Justice

• Experience in conducting witness and suspect interviews

• Experience with Corporate Event Reporting System (CERS)

• Experience with Archer

• Customer service experience

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Fort Worth, TX, USA

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