Job Description
This job is a member of the CLT Customer Care Team within the Airport Operations and Cargo Division. You will be responsible for providing administrative, clerical and organizational support to a company Managing Director.
Benefits and Offers
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Duties and Responsibilities
Your main responsibilities in this role include the following:
Protects the integrity of confidential information for all matters
Coordinates travel arrangements, meetings and appointments
Creates spreadsheets, ad-hoc reports, PowerPoint presentations, prepare correspondence and generate form letters using advanced software features and functions
Receives incoming telephone calls and inquiries and routes appropriately
Responds to customer requests and complaints within limits of authority
Directs inquiries outside of authority to the appropriate staff member
Oversees incoming and outgoing correspondence, mail and faxes
Maintains office supplies inventory, placing orders as necessary
Ensures department’s document filing is kept up to date and the filing system is maintained properly
Prioritizes tasks to determine items requiring immediate attention
Performs other general office and administrative tasks as required by the position
Job Requirements
High School Diploma or GED equivalency
3 years work experience in a prior executive or senior leadership support or administrative position
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, Publisher, etc.
Superior typing skills
Skilled in reviewing, screening and prioritizing mail and telephone calls
Skilled analytics and problem solving
Ability to possess the highest regard for confidentiality and professionalism
Ability to easily grasp the concepts and functionality of airline specific software and self-motivated with strong organizational skills, ability to prioritize work, be detail oriented and meet deadlines
Ability to perform in a fast-paced environment, manage multiple tasks simultaneously and function as an integral part of a team with minimal supervision
Post-secondary education
Experience or knowledge of airport operations and service delivery
Sabre experience
Familiarity with airport customer service policy and procedures
