Sunwing Jobs Hamilton | Selling Supervisor

Sunwing Airlines

Job Description

Selling Supervisor is responsible for administration and efficient daily operation of the Branch office. Maintain personal targets and goals while ensuring branch targets are achieved in a positive and professional manner through mentoring and coaching staff, implementing company policy and procedures, organizing Local Marketing and Networking events. The role will report to the Area Sales Manager and will be located in Ottawa, ON.

Benefits and Offers

• Great travel perks

• Grow your career with challenging and rewarding work that makes a difference

• Opportunity to give back through our social responsibility initiatives

• Work with a fun, passionate, travel loving team!

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Supervise the daily operation of the office and proper staffing for the office

• Responsible for office and staffing adhering to Standard Operating Procedures

• Monitor and motivate staff development via performance appraisals, one-on-ones, and feedback

• Organize local business building promotions and local networking

• Ensure audit and security requirements are met

• Provide high quality service to consumer travel clients

• Sell a full range of preferred supplier product

• Provide accurate, complex travel information (i.e. detailed travel documentation, etc.)

• Resolution of client pre-travel complaints with minimal guidance

• Works closely with Consumers, Tour Operators and various Internal Support departments

• Invoice client files and documents accurately

• Other duties as assigned

Job Requirements

• Minimum of 3 years’ experience as a Travel Counsellor in a Retail Travel environment

• Exceptional customer service skills

• Self-motivated with effective time management skills, able to manage a varied workload

• Exceptional written and oral communication skills

• Ability to work independently as well as work and share responsibilities within a team environment

• Able to present a positive attitude and embrace change and new challenges

• Good problem solving ability, attentive to detail

• Must adapt to varying communication styles

• Previous Supervisory/Management experience an asset

Job Details

Company: Sunwing Airlines

Employment Type: Full-time

Job Location: Hamilton, ON, Canada

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