Job Description
An exciting opportunity exists to join the Commercial Team as Sales Operations Manager, based in our London office.
In this role, you will manage a sales operations hub to provide timely and effective administration, process and policy support related to sales support, group sales, sales system and sales administration for the commercial teams in the assigned territory.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Support the head of sales operation with strong regional experience and knowledge of the local market context in assigned territories to drive the integration of dispersed sales and support activities including Trade Help Desk, Support to Sales, Indoor Sales, and groups.
Monitor customers ‘pain points’ and propose strategies and tactics that drive cost effective and sustainable resolution.
Identification and evaluation of existing and new sales processes with the aim of delivering value to all internal and external stakeholders.
In collaboration with relevant internal stakeholders, (VP Sales and Regional Managers) evaluate and enhance existing and new sales policies and processes to ensure they are customer centric, efficient and deliver value to all stakeholders.
Manage a database of all relevant policies to centralise and improve team accessibility. Develop and distribute relevant reporting to drive transparency of policy and process compliance. Ensure that team documents, updates and communicates all sales policies and processes using stakeholder input and available manuals to ensure internal awareness and compliance.
Develop and maintain database of key customer profiles to assist with segmentation and targeted business. Ensure accuracy of key customer profiles by using internal and external sources.
Provide service support to trade customers, travel agencies, and maximising revenue for these clients.
Lead the teams to handle customer requirements, difficult issues and problems. Manage the team to handle group activities for the region.
Job Requirements
Minimum of a Bachelor’s Degree in relevant combined with at least 7 years’ relevant work experience.
Extensive commercial experience in a leading international airline or Travel industry.
Experience working in large complex environments, previous experience in sales operations or sales support.
Strong quantitate and qualitative analytical skills.
Proven ability to negotiate and work within a multi-cultural environment.
Strong leadership and excellent communication skills. Experience in building cross functional support teams with clear service level agreements, and establishing processes of meeting these SLAs.
Fluency in English (written and spoken) is essential for this role. You MUST also have the current right to live and work in the UK.
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