Job Description
The Manager of Communications creates and maintains relationships between team members and American Airlines leadership, influences the evolving corporate culture, advances the business strategy – both internally and externally – and works closely with members of the media. This position will report into Global Engagement, but will have strong dotted line ties to senior leaders who lead the daily operation of the airline.
The right person for this job must be able to work in a high-pressure environment with tight deadlines for real-time issues management. This individual must be able to tailor communications to different audiences in the ways that matter most to our team members, customers, media and the general public.
Benefits and Offers
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Duties and Responsibilities
Your main responsibilities in this role include the following:
Develops and executes communications strategies around highly volatile and fast-moving issues with tight deadlines. This includes working on real-time operational issues with American Airlines leadership and supporting the crisis response for the airline.
Supports and leads rapid response operational communications throughout the airline, including creating and developing internal and external communication plans.
Identify and support communications channels and processes to communicate with frontline team members as well as leadership, support staff, media, customers and the general public.
Develop compelling business education campaigns that help all team members and general public – along with the media – understand important operational business decisions.
Develop and execute creative plans for educating and engaging team members about key corporate initiatives, focusing on how these initiatives affect them and their day-to-day job.
Works with the media to educate them on American Airlines operations, keeping all key stakeholders informed and updated. This includes developing and maintaining important relationships with key aviation reporters, handling media on site at events and acting as on-the-record spokesperson.
Uphold the integrity of the Global Engagement division by developing and maintaining strong relationships between Global Engagement and operational leaders across the system, as well as with other workgroups within the organization.
Identify proactive external media opportunities for the airline, and assume media “on call” duties a handful of times a year.
Ability to work in a fast paced, 24/7 environment to help lead these efforts.
Job Requirements
Minimum 7-8 years relevant work experience in communications, team member engagement or related field
Bachelor’s degree or equivalent experience / training
Strong analytical skills, quantitative ability, solution and detail-oriented
High level of professionalism and discretion in handling confidential information
Excellent written, verbal communication and presentation skills and experience in strategic communications planning
Strong team player with ability to work successfully at all levels of the organization
Ability to lead tasks, manage processes, analyze and problem-solve, working independently as well as in a group
Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines
Must have excellent time-management skills with the ability to handle multiple projects at the same time and meet deadlines effectively, efficiently and independently
Excellent problem-solving skills and the ability to research issues to determine root cause
Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint)
Ability to speak and write in Spanish a plus
Prior media relations experience a plus
Ability to travel
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