Job Description
United Ground Express (UGE), a subsidiary of United Airlines, supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.
Passenger Service Agents are responsible for pushing wheelchair passengers to and from their designated gate. This position is also trained to work in the airport lobby assisting customers upon arrival and check-in at the airport (baggage handling, ticket verification etc.). This position includes, but is not limited to, assisting check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Agents may also carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.
Benefits and Offers
A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.
And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
Push wheelchair passengers to and from gates
Carry passengers’ carry-on luggage
Greet and assist customers upon airport arrival
Help organize and direct employees to appropriate security line
Assist with checked and claimed luggage
Roll customer-occupied wheelchair safely down the jet bridge
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Complete any necessary wheelchair or incident reports
Follow dispatcher gate orders
Assist passenger with any problems, questions, or concerns
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
Have computer, tablet or smart phone ability
Exceed UGE customer service standards
Carry out other duties as assigned
Job Requirements
Report to work on a regular and timely basis
Able to greet and assist all customers in a prompt, friendly, and courteous manner
Must be able to push wheelchairs with wheelchair bound airline passengers through all areas of the airport, including terminal and gate areas, and assist with their personal needs and lifting bags at least 70 lbs.
Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.
Able to stand and work in one location for up to four hours at a time
Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
Must be able to lift, push, and/or carry heavy weights, awkward and heavy luggage
Must be able to perceive colors and match tags
Work independently without direct supervision
Must be at least 18 years of age
Ability to read, fluently speak, and understand the English language.
Must possess good communication skills and a friendly, outgoing personality
High school diploma, GED, or equivalent work experience is required
Must be free of disqualifying crimes and able to pass a pre-employment drug test.
Must have reliable transportation and able to work weekends, holidays, and days off
Must successfully complete all required training
Job Details
Company: United Ground Express (UGE)
Employment Type: Part-time
Job Location: Chicago, IL, USA
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