Swissport Careers | Passenger Service Supervisor, CLE

Swissport International

Job Description

Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint

• Ensure available resources are used to the optimum level (monitor and control overtime payments)

• Support and identify training needs and where required train, coach and mentor the team

• Create and maintain a progressive, open feedback culture by managing the performance of employees

• Resolve all customer service challenges in a timely manner and assist in negotiations with new customers

• Strict implementation of Passenger Service budget

• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience

• Ensure all safety and security processes and procedures are complied with at all times

• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities

• Any other duties that may be required

Job Requirements

• High School diploma or GED equivalent

• 1-2 years airport passenger service or equivalent experience.

• Passionate about customer service and must have relevant work experience

• Leadership and people management skills

• A proven ability to problem solving and decision making experience

• Planning and organizing skills

• Excellent communication skills (written and verbal) in country specific language

• Committment to continuous improvement

• Computer literate (Office Word, Excel, Powerpoint)

• A good understanding of all regualtory and recommended procedures that relate to the airport environment

Job Details

Company: Swissport International

Employment Type: Full-time

Job Location: Cleveland, OH, USA

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