Job Description
Assist and implement excellent customer service within the unit and supervise work assignments.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Supervize/control staff assignment, reporting and absences
Control of staff overtime and compensation management
Maintain applicable safety and quality standards
Maintain, up-date company’s and customer manuals and documentation
Keep up to-date with local emergency plan
Maintain good relations with customers and airport authorities
Report any irregularity and take appropriate action
Attend and contribute to internal meetings
Comply with company’s Standard Operating Procedures (SOP) and policies
All other duties as assigned
Job Requirements
High school diploma or GED equivalent
Minimum of 2 years leadership experience
Minimum of 1 year ramp experience
Ability to deal with conflicts
Strong oral and written communication skills
Ability to work under pressure
Customer focus and quality awareness
High standards in quality and service level agreements
Must be able to work flexible working hours
Job Details
Company: Swissport International
Employment Type: Full-time
Job Location: Houston, TX, USA
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