Job Description
The MSP Customer Service Manager position is responsible the entire Customer Service Division at Terminal 2. This position will be accountable for the safety, efficiency, operational standards, policy implementation, and financial performance of Customer Service at Terminal 2.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Develop, review, update, and implement business planning including operational and financial performance
Provide leadership for employees through effective communications, including coaching, discipline, and recognition
Mentor employees to build bench strength for promotional opportunities
Hold management/supervisor team accountable for timely and effectively handling of all employee related issues, focusing on safety, improved performance, and professional documentation
Reviews activities, cost operations and forecast data to ensure progression toward station/corporate goals and objectives
Daily operational tracking of performance, taking immediate action to correct any shortfalls
Collaborate with the CS team to ensure processes are safe and efficient
Administer organizational polices and provide accountable oversight of all the duties and responsibilities thought subordinate managers/supervisors
Manage, track, and maintain accountability for the Customer Service Division at T2.
Complete shift reports and sign timecards
Ensure that Customer Service Division adheres to established company and federal safety regulations
Prepare incident reports as needed for violations of company policy
Follow safety regulations, which include the proper use of jet bridge equipment and use of safety PPE
Any other duties assigned by management
Job Requirements
Previous Airline Management experience
Proficient in Microsoft Office
Effective communication skills, both written and verbal
Ability to work efficiently under time constraints
Possess a valid driver’s license
Ability to work a flexible schedule including nights, weekends, and holidays
Previous management of multiple functions
Bachelor’s or Associate degree
Continuous Improvement/Lean/6-Sigma experience/training
Greenbelt (or greater) certification
Strong customer focus, leadership skills and attention to detail
Preferred Skills
Job Details
Company: Sun Country Airlines - SY
Employment Type: Full-time
Job Location: Minneapolis, Minnesota, United States
