Job Description
The Customer Service Agent will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
Resolve customer inquiries and complaints fairly and effectively
Increase customer satisfaction by understanding their needs and by responding to them promptly and efficiently
Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
Recommend and implement programs to support customer needs
Assist flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other miscellaneous vendor service requirements
Attend to handling requests, carry out pre- and post flight administrative tasks including proper recording of all services in FBO1
Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
Respect all airport policies and all applicable laws and regulations without alienating customers and conduct all work in accordance with Jet Aviation’s Policies, Manuals and Procedures
Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Job Requirements
High School Diploma/GED or equivalent
Valid driver's license
English language skills (e.g. B2 proficiency level or equivalent)
Good communication skills
Common courtesy and customer orientation
Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
Ability to work calmly and effectively under pressure
Possesses cultural awareness and required sensitivity
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Desired Characteristics
Job Details
Company: Jet Aviation
Employment Type: Full-time
Job Location: Dulles, Virginia, United States
