Job Description
The role of the Supervisor, Cargo Services, is to assist and implement excellent customer service within the unit and supervise work assignments.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Supervise/control staff assignment, reporting and absences
Control of staff overtime and compensation management
Maintain applicable safety and quality standards
Maintain up to-date company’s and customer manuals and documentation
Keep up to-date with local emergency plan
Maintain good relations with customers and airport authorities
Report any irregularity and take appropriate action
Attend and contribute to internal meetings
Comply with company’s Standard Operating Procedures (SOP) and policies
Perform related duties as assigned
Job Requirements
Ability to handle conflicts
Ability to work flexible hours
Ability to work under pressure
Strong oral and written communication skills
Customer focus and quality awareness
High standards in quality and service level agreements
Prior aviation experience is preferred
Job Details
Company: Swissport International
Employment Type: Full-time
Job Location: Chicago, IL, USA
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