Job Description
The MSP Customer Service Agent (Part Time) position is responsible for providing total customer service to all customers for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticket counter, passenger gate, and baggage areas.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provides exceptional customer service to passengers through the Terminal to include ticketing, gate, and baggage
Provide general information to passengers, such as directions and flight information
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers, when appropriate
Store unclaimed bags in Baggage Service Office until claimed or turned over to Baggage Operations
Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Baggage Operations
Provide consequential expenses to applicable customers when there is a delayed bag
Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags
Trace loaner wheelchairs, car seats, etc.
Assist with lost and found articles
Enforce safety/security measures and monitor sensitive safety zones
Ensure compliance with FAA, Sun Country, and airport regulations
Any other duties assigned by management
Job Requirements
Effective communication skills, both written and verbal
Ability to work efficiently under time constraints
Ability to work a flexible schedule including nights, weekends, and holidays
Previous airline customer service experience
Previous customer service experience
Preferred Skills
Job Details
Company: Sun Country Airlines - SY
Employment Type: Part-time
Job Location: Minneapolis, Minnesota, United States
