Flair Airlines Jobs | Baggage Services Coordinator, Edmonton, Canada

Flair Airlines

Job Description

The Baggage Services Coordinator is responsible for the handling of passenger delayed baggage, damaged baggage, reimbursement claims, and communication with the passenger though tickets and the baggage tracking system. The Baggage Services Coordinator plays a key role in helping to resolve passenger baggage issues using empathy and other means to resolve passenger issues.

Benefits and Offers

Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program and a staff travel program.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Tracking and Delivery of Delayed Baggage – Using the Baggage tracking system and other means, the Baggage Services Coordinator will oversee the tracking and delivery of delayed baggage.

• Handling of Damaged Baggage Claims – The Baggage Services Coordinator will review passenger claims and process in accordance with the Central Baggage Service (CBS) policies and procedures.

• Processing of Passenger Reimbursement – The Baggage Services Coordinator will review all reimbursement claims and process in accordance with company policy.

• Customer Interaction – Responding to and addressing customer baggage issues and inquiries via baggage tickets on Freshdesk.

• Assisting with customer service-related activities such as responding to any customer tickets that come in through Freshdesk, as well as with technical aspects of customer support operations.

• Assist with a variety of other activities where needed.

• Support the SMS program through participation and reporting

Job Requirements

• High School diploma or an equivalent combination of education and related experience will be considered;

• Two to five years of airline operational experience required;

• Demonstrated ability to communicate well in both written and verbal formats;

• Experience dealing with the challenging environment; specifically surrounding the handling of passengers with sensitive needs and customer service soft-skills

• Exposure to air safety legislations, CATSA regulatory requirements and experience managing audit programs will be highly regarded;

• Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC);

• Clear criminal record check and satisfactory employment references;

• Intermediate proficiency in MS Office Suite; particularly Outlook, Word, and Excel;

• Ability to assess priorities and problem solve under pressure of competing demands;

• Excellent written, verbal, and interpersonal communication skills;

• Ability to build and maintain effective working relationships with a variety of internal and external stakeholders;

• Demonstrated knowledge of the Canadian Aviation Regulations (CAR’s);

• Must be legally eligible to work in Canada without restriction.

Required Competencies

• Strong verbal and written communication skills

• Strong strategic drive

• Ability to solve problems

• Strong analytical skills

• Level-headedness, calmness and the ability to think and respond appropriately in difficult situations

• The ability to motivate and the capacity for team work

Job Details

Company: Flair Airlines

Employment Type: Full-time

Job Location: Edmonton, AB, Canada

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