Job Description
To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue
Benefits and Offers
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
Customer Service.Call Centre: 1+ year
10 Years schooling or equivalent
Excellent interpersonal, telephone and customer service skills
Ability to work in a busy sales team environment
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail
Knowledge of contact centre and airline industry procedures and methodology. Standard Fares and ticketing courses, Skywards and MARS reservations systems
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