Job Description
The Coordinator – Centralized Services will serve as the primary point of contact for employee leave of absence (LOA) programs and other absence related monitoring for Reservations Sales & Customer Care. This role will also serve as a liaison between employees and Sedgwick, handling employee leave and absence related calls and Sedgwick email correspondences.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Supports and assists employees and management with LOA requests and guide them through the process.
Manages claim volume, tracks and codes employee LOA records in accordance with internal workflows.
Provides timely and accurate responses to all levels of management concerning day-to-day LOA activities.
Prepares divisional monthly ad hoc reporting and analyses.
Conducts research, identifies trends, gathers data and prepares analytically-based recommendations for leaders.
Serves as a subject matter expert on absence initiatives that can include preparing and conducting presentations, providing subject matter expertise support, preparing comparison documents, proposals for policy changes, training, etc.
Partners with Time & Attendance and Payroll to ensure all return to work employees are processed in a timely fashion.
Works to simplify program structure, streamline processes and improve employee experience.
Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
Must have a bachelor’s degree or equivalent, relevant experience (at least 1 to 2 years equivalent working in an applicable role).
Must have acute attention to detail and strong analytical and problem-solving skills with the ability to identify trends, assess liability and implement process improvements.
Must be a self-starter, able to work well with minimal supervision and capable of working under pressure on multiple projects.
Should display strong interpersonal skills to deliver quality employee experiences by using a professional and service-focused approach when interacting with employees and partners.
Must be able to handle and maintain confidential employee information and exercise sound judgment when dealing with sensitive matters.
Must have strong PC skills with advanced knowledge of Excel.
Should possess an overall knowledge of company procedures and policies.
Must be willing to work nights, weekends and holidays to support a 24/7 operation; shifts are awarded based on seniority.
Must be performing satisfactorily in current position.
Work experience in FMLA claim administration and absence management is preferred.
Experience with Hyperion Brio, MPS, My Time or SAP is preferred.
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