Delta Airlines Careers | Manager, Cargo Operations Job, Atlanta

Delta Air Lines

Job Description

Accountable for managing the day-to-day Cargo operations in North America and Latin America ensuring a safe and secure operation modeled against Delta's vision and values.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Responsible for maintaining and establishing cross-divisional partnerships with Airport Customer Service in a strategic manner to achieve key performance targets (CGO KPIs) while providing a role model for local employees.

• The Position is responsible for the strategic implementation of process work flows that will lead to continuous improvement throughout the operation as measured by established operational metrics.

• This position promotes team building through motivational and directional coaching, broadening employees’ vision while developing their expertise.

• Position currently has a team of four (4) Regional Managers.

• This manager position is responsible for all Environmental standards, regulations, customs and compliance requirements. Guarantees all regulatory security measures are fully complied with.

• Must be able to build effective business partnerships with Delta's outside contractors/business partners, vendors, customers, OALs, and multiple airport.

• The position closely coordinates with Commerical team, Revenue Management, and Space Control, while working closely with Regional Manager operating stations.

• Supports development and implements annual strategy plans for cargo and mail volume, ground handling revenue targets, OJI improvements, productivity measurements and team building.

• This position interacts with internal personnel requiring cooperation with various personalities and with all levels of management and non-management personnel.

• Develops both strategic and tactical plans that create a safety conscious environment resulting in employee safety and well-being.

• Practices safety-conscious behaviors in all operational processes and procedures.

Job Requirements

• Bachelor's degree, plus minimum 5 years relevant work experience.

• This position requires a working knowledge of DL Term and Microsoft Office Suite.

• Excellent oral and written skills in the English language.

• Knowledge of cargo operation, security, customs and regulations preferred.

• Must possess strong customer service skills and a strong understanding of safety and compliance.

• Critical thinking and problem-solving skills required for effective service recovery.

• Candidate must be able to manage to an operating plan.

• Should exhibit strong planning and organizational skills.

• Possess ability to think strategically and have solid decision making skills

• Ability to handle multiple priorities in a fast-paced environment

• Ability to set high standards of performance for self and others and must be able to guide others in adhering to these standards.

• Ability to drive change within the workplace.

• Cargo industry experience preferred.

Preferred Qualifications

• Cargo industry experience preferred.

Job Details

Company: Delta Air Lines

Employment Type: Full-time

Job Location: Atlanta, GA, USA

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