British Airways Apprenticeship | Customer Service Apprentice (£13,500) Heathrow

British Airways

Job Description

Working on varied shifts in Customer Service at Heathrow, you’ll take on duties across the team – from Check in and Connections to Arrivals and Premium areas. Your helpful, welcoming personality will equip you to meet, greet, deal with queries and be a true ambassador for our brand. The work will give you a great insight into the whole customer journey. We can promise that most days will be anything but ‘every day’, especially with so many different customers to meet and colleagues to support in our every-changing industry.

Throughout the programme, you’ll study towards a Level 2 Aviation Customer Service Operative.

Duration: 18 Months

Salary: £13,500

Benefits and Offers

• Looking to join our internship scheme? You won't be disappointed. Recently winning TargetJobs 'Most Popular Graduate Employer in the Transport, Logistics and Supply Chain' category, and being ranked #17 in the GTI Top 300 Graduate Employers, we can't wait to welcome you into the British Airways family.

• We have many benefits for interns at British Airways, here are a handful to showcase the diversity of our graduate community:

• Increase in salary after you have completed the first year of your apprenticeship, if completed in line with your development objectives

• Part of the British Airways apprentice network and community, with the opportunity to engage with apprentices from all schemes in the business and learn from former apprentices

• Involvement in our ambitious sustainability vision, volunteering an active role to champion specific community groups including LGBTQ+ 'Flying Proud' and black excellence 'BeMe'

• Involvement in Community Investment programmes, taking part in fundraising challenges for partnership charities, supporting causes close to your heart

• Volunteering in schools and colleges sharing personal experiences to inspire, motivate and coach students and support their potential to gain employment in the industry we love

• Access to heavily discounted flights to globe trot, and a generous annual leave entitlement to turn your bucket list into reality

Duties and Responsibilities

Your main responsibilities in this role include the following:

Job Requirements

• We are looking for a strong communicator with a customer focus, a self-starter and the ability to prioritise, organise and take action ‘in the moment’. English and Maths GCSE at grade 9 -4 (A*- C) is desirable but not essential.

• Because this role is customer-facing, you’ll wear the British Airways uniform. Our uniform guidelines must be adhered to which includes no visible tattoos or body piercings.

Job Details

Company: British Airways

Employment Type: Full-time

Job Location: London Heathrow, United Kingdom

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