Job Description
In anticipation of future openings, Air Canada, recently ranked Best Airline in North America, is currently looking for Lead Station Attendants to join our ground handling team in Toronto in continuing our goal to develop Toronto Airport into an International Powerhouse.
As the Lead Station Attendant you are a working member of the team and will provide guidance, coaching and assistance to Station Attendants, so that company standards are met and consistently applied at all times to ensure safety & optimal customer service, as well as on-time performance.
This is a permanent full-time position with a current starting salary of $27.95/hr plus shift premiums where applicable, as well as a wide range of benefits, including medical, travel privileges, and a profit sharing plan.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Lead a crew of two or more station attendants and provide work direction as required.
Ensure standard operating procedures are followed by all members of the crew.
Oversee the safe and efficient handling of aircraft between the time of arrival and the time that the aircraft is dispatched.
Drive and operate ramp-servicing vehicles and equipment.
Marshal aircraft to gate positions for passenger boarding and deplaning and for loading and unloading of baggage and cargo.
On load/off load cargo and passenger baggage.
Sign and file load instruction sheets at the completion of each assigned flight.
Act as the coordinator and spokesperson for his / her crew concerning operational requirements, issues and crew readiness.
Coordinate crew activities with the Customer Experience Manager and/or Deployment as required.
Provide practical “on the job training” to assist fellow Station Attendants.
Advise when problems arise that require assistance to Customer Experience Manager and / or Station Operations Centre so that it can be resolved in a timely manner.
Communicate final load to Load Agent prior to dispatching the flight.
Communicate any late connection baggage information to the Connection Lead for proper handling.
Ensure compliance with established corporate uniform and safety equipment standards.
Job Requirements
Lead Station Attendant experience is required.
Lead Station Attendant or supervisory experience on an airport ramp a definite asset.
Must have strong leadership qualities and communication skills to delegate and carry out time critical decisions.
Available for shift work - early mornings, evenings, weekends and statutory holidays.
Work schedules are subject to change based on operational demands.
Able to lift heavy objects weighing up to 70 pounds (32 kilograms) and willingness to work under various climatic conditions.
Ability to work around a busy ramp environment with large mechanized equipment, on multi-million-dollar aircraft.
Self starter, self motivated, able to work within strict timelines in order to maintain on-time departures while ensuring Safety First and Always.
Holding a current airport Restricted Area Identification Card (RAIC) and an Airside Vehicle Operator’s Permit (AVOP) is an asset.
Eligible to work in Canada.
Possess a valid provincial driver's license.
Available to attend 10-11 weeks of full-time mandatory training.
Pass security clearance and obtain a Transport Canada security card.
Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.
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