WestJet Careers Calgary | Unilingual Service and Sales Agent - Home Based Job, Canada

WestJet

Job Description

WestJet's Service and Sales Agents are responsible for creating a remarkable experience for our guests through one-on-one telephone contact to arrange air travel on WestJet flights, and provide information for guests with varying needs. You are often the first point of contact for our guests and play an essential and crucial role as been a WestJet brand ambassador. We want to make sure our guests enjoy their call with you, therefore, you are there to educate and help our Guests, while creating the experience our Guests have come to know and love about WestJet.

Benefits and Offers

• WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Book air travel for internal and external guests, answer questions and provide general information about travel with WestJet;

• Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system;

• Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business;

• Adhoc projects as assigned.

Job Requirements

• A combination of two years’ experience in a customer service and/or sales related environment;

• Reside within 1 hour of WestJet’s Head Office (22 Aerial Place NE);

• Must be able to communicate with an advanced level of written and spoken English;

• Demonstrated strong computer skills including a minimum typing speed of 40 words per minute;

• You’ll need to be flexible with your schedule. Your work hours will be based on business needs;

• You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our guests;

• A proven track record for punctuality and reliability.

Other important information

• This role is shift work and 100% home based, our contact centre operations are 24/7/365 days a year and require you to be available to work early mornings, evenings, weekends and holidays;

• All contact centre positions require 2 weeks training virtually;

• All computer hardware required for the role will be provided;

• Our positions are in-home roles and we require our agents to have the following environment for their home office to be successful:

• High speed internet and phone line (hardwired 25 Mbps download and 2.5 Mbps upload);

• Safe, secure and distraction free room with an ergonomic set-up enabling you to sit for long periods of time;

Job Details

Company: WestJet

Employment Type: Full-time

Job Location: Calgary, AB, Canada

Apply