Sunwing Airlines Jobs | Travel Counsellor, Pointe-Claire, QC

Sunwing Airlines

Job Description

We're looking for a Travel Counsellor to join the Pointeclaire, QC, SellOffVacations team. You will be responsible to ensure that consumer travel needs are processed accurately and in a friendly and timely manner.

You are a results and deadline oriented Travel Counsellor, responsible for providing high quality service to consumer travel clients and for emphasizing long term working relationships to build a strong repeat customer base. Reporting to the Selling Supervisor, you will Achieve and exceed sales targets by cultivating repeat customers and obtaining new customers by participating in local marketing tactics and local networking.

With a passion for giving customers a great experience, you are comfortable working in a fast paced environment. As a Travel Counsellor, you like working with the public and share responsibilities within a team environment. You excel at client management, organization, and sales. You are self-motivated with effective time management skills, able to manage a varied workload.

Benefits and Offers

• Great travel perks

• Grow your career with challenging and rewarding work that makes a difference

• Opportunity to give back through our social responsibility initiatives

• Work with a fun, passionate, travel loving team!

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Provide high quality service to consumer travel clients emphasizing long term working relationships to build a strong repeat customer base

• Sell a full range of preferred supplier products to meet and exceed targets

• Provide accurate, complex travel information (i.e. detailed travel documentation, etc.)

• Maintain a consistently high rate of sales

• Organize and assist with local business building promotions and local networking

• Assist in the resolution of client complaints

• Invoice and document client files accurately in accordance to company policy

• Works closely with Consumers, Tour Operators and various Internal Support departments

• Other duties as assigned

Job Requirements

• Exceptional customer service skills

• Previous experience as a Travel Counsellor

• Self-motivated with effective time management skills, able to manage a varied workload

• Exceptional written and oral communication skills

• Ability to work independently as well as part of a team

• Good problem solving ability, attentive to detail

• Provincial certification

• Strong sales skills

• Able to present a positive attitude and embrace change and new challenges

• Able to work and share responsibilities within a team environment

• Must adapt to varying communication styles

• Must be able to work various shifts including evenings and weekends

Job Details

Company: Sunwing Airlines

Employment Type: Full-time

Job Location: Pointe-Claire, QC, Canada

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