Sunwing Airlines Jobs Toronto | Operations Coordinator

Sunwing Airlines

Job Description

We're looking for an Operations Coordinator to join the Commercial Operations team. You will be responsible to provide support within the Operations Control Centre.

Benefits and Offers

• Great travel perks!

• Grow your career with challenging and rewarding work that makes a difference

• Opportunity to give back through our social responsibility initiatives

• Work with a fun, passionate, travel loving team!

Duties and Responsibilities

Your main responsibilities in this role include the following:

• First point of contact for all front line teams, including Ground Ops, Sales Centre, Customer Relations, Groups, Ground Ops, and Destination Services in the event of an IROPS situation

• Be knowledgeable on all aspects of passenger care and welfare

• Initiating the Emergency Response Plan when required

• Ensure that the “Fleet Watch” system is both current and accurate

• Assisting the Duty Manager with managing the recovery of flight schedules during Irregular Operation (IROP) situations

• Assisting the Duty Manager with overseeing and managing the Company’s flight/Ground Operations while on shift

• Ensure delay disposition reports are processed according to procedure

• Ensure delay compensation offered by OCC is appropriate for the situation

• Issue passenger letters and coordinate delivery of letters by Ground Ops teams either on departure, inflight, or on arrival

• Respond to questions/concerns regarding passenger care and compensation from Ground Ops teams during a delay

• Ensure regulatory requirements pertaining to passengers affected by a delay are followed at all stations

• Track passenger delay communication to ensure periodic effective and timely messaging has been provided

• Quality check of all external passenger communications via Web, IVR, Flight Status (including Delay Notification Email to subscribed passengers) to ensure they are correct and timely

• Follow delay procedures for specialty products such as cruises, tours, USA in the event of missed connections

• Provide customer messaging support to Ground Ops teams with support from TO

• Manage all aspects of offloaded passengers in stations without Tour Op destination representation or provide direction to Ground Ops teams for offloaded passengers

• Communicate direction to Ground Ops teams regarding passengers on Watch List and work with Airline Security to provide letters as required

• Prepare internal delay summary to executive team in extreme delays in preparation for media calls

• Determine airline accountability when passenger is offloaded

• Other IROPS situations requiring special passenger care as necessary

• Other duties as assigned

Job Requirements

• Minimum of two years’ experience in an Airline Operations Centre will be an asset

• Post-secondary education in a related field, or an equivalent level of education and experience

• Knowledge and experience with Operations Control Airline software is an asset

• Demonstrated knowledge in the use of computer applications, such as MS Word, MS Excel, MS PowerPoint

• Committed to teamwork; understands the concept of working towards a common goal

• Demonstrated organizational, problem solving, planning, and administrative skills

• Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload

• Must be able to work shift work

Job Details

Company: Sunwing Airlines

Employment Type: Full-time

Job Location: Toronto, ON, Canada

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