Job Description
Spirit Airlines is seeking a talented Guest Service Manager to join our growing team at the Newark Liberty International Airport. The Manager of Guest Service is a department lead with full responsibility and accountability for all guest service functions at the station. These include but are not limited to service delivery (courtesy and friendliness), staff planning, on time performance, baggage service, oversight of the different areas of the operation (lobby, gates, baggage), management of irregular operations, communication and coordination with other station department and head office, leading a business partner workforce (where applicable), managing to the department budget and ensuring that the department adheres to all company and regulatory customer service standards, policies and procedures.
Benefits and Offers
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
Competitive base salaries with robust health & welfare benefits
Agile career paths and accelerated career advancement
Travel & flight benefits for you and your family
Your main responsibilities in this role include the following:
Duties and Responsibilities
Ensure that the guest service department meets or exceeds operational goals such as on-time performance, courtesy and friendliness, Mishandled Baggage Ratio (MBR), management of irregular operations, and compliance with all company policies and regulatory requirements (DOT, FAA, ADA).
Assignment of station resources (people and equipment).
Establish and maintain an appropriate organizational structure and headcount.
Appropriately manage a business partner workforce at outsourced stations and maintain a constructive relationship with leadership of the business partners.
Ensure that all areas are appropriately staffed and plan ahead to anticipate future staffing needs or deficiencies and take steps to ensure staffing remains adequate at all times.
Suspension of work in any area for safety or operational needs.
Ensure that the department operates within established budget.
Prepare annual department budget.
Anticipate future departmental needs and budget for them accordingly.
Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, change in workload, rush jobs or technical developments.)
Job Requirements
At least five (5) to ten (10) years experience in airport operations preferred with at least five years required.
Bachelor's Degree in aviation related field preferred.
Ability to work under minimal supervision/direction Occasional travel required.
Previous management or supervisory experience preferred.
Must be willing to be fingerprinted and have the ability to pass a background check to obtain security badges for airport locations.
Must be able to lift 75 pounds consistently.
Work under pressure while still maintaining near 100% accuracy.
Proficient in Microsoft Office programs Ability to work independently on multiple assignments.
Highly approachable professional demeanor In-depth knowledge of airport operations.
