Job Description
The Inflight Base Specialist will be the single point of contact for all FA support and operational issues as they relate to Inflight.
Actively and consistently enforce Federal Aviation Regulations as well as Company policies and procedures. Collaborate with other departments to ensure the highest level of safety, efficiency, and overall success of the Company. This will be accomplished one journey at a time while taking care of each other and our guests.
Benefits and Offers
Competitive base salaries with robust health & welfare benefits
Agile career paths and accelerated career advancement
Travel & flight benefits for you and your family
Duties and Responsibilities
Your main responsibilities in this role include the following:
Ensure the welfare of each other and our guests is an ongoing safety practice.
Anticipate the needs of each other and our guests by exceeding expectations in attentiveness.
Provide a professional, friendly and seamless experience.
Achieve and improve performance of daily operations by monitoring flight attendant delays and cancellations attributed to Inflight.
The ultimate resource for flight attendants by being the liaison between the flight attendants and all other departments via Help Desk. (Examples include, but are not limited to: assisting with FMLA application, handling crew pay/scheduling questions or concerns, directing inquiries to the appropriate parties within the organization)
Participate in all daily operational calls and required meetings.
Assisting in various base and corporate events and celebrations for team members.
Providing gate support for collaboration between departments and operational support.
Completing all required reports in a timely manner (p-tracker, weekly reports, etc.).
Update eFiles as needed.
Order and maintain office supplies.
Responsible for ensuring EFB hardware/software inventory is adequately maintained.
Responsible for coordinating with and assisting flight attendants with EFB related needs.
Maintaining and issuing HOT and COLD spare EFBs as needed.
Manage a database of all Flight Attendants enrolled in company-paid parking at base.
Update domicile parking information in relation to base staffing/transfers on a monthly basis.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments).
Job Requirements
High School Diploma required; Bachelor’s degree preferred
At least 1 or more years of prior Inflight or management experience.
Thorough knowledge of Microsoft products such as Excel, Outlook, Word, and PowerPoint, as well as a thorough knowledge of Citrix. Ability to utilize all available technology to create, edit and maintain all necessary information.
An intermediate understanding of all applicable Federal Aviation Regulations and how they apply to our daily operations.
Domestic & International travel under 10% of time
Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of Sedentary work. Light work usually requires walking or standing to a significant degree.
