Job Description
In this position you will be required to support in multiple areas of the operation including Customer Service (Ticket & Gate) Agent. You will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
As a Ticket Agent you are the first to greet our customers. You will guide and assist them with the ticketing and baggage check-in process. Responsibilities for this position include, but are not limited to:
Duties and Responsibilities
Your main responsibilities in this role include the following:
Use a computer to sell, print and reissue tickets.
Manage the check-in process, ensuring that customers have the proper documentation for travel.
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
Practices safety conscious behaviors in all operational processes and procedures.
As a Gate Agent you will help our customers with routing, trip planning and gate boarding. Responsibilities for this position include but are not limited to: Use computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Practices safety conscious behaviors in all operational processes and procedures.
All Customer Service Agents are required to work consistently in public areas as well as be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
Job Requirements
Have a high school diploma or GED equivalent
Consistently makes safety and security, of self and others, the priority.
Embraces a diverse set of people, thinking, and styles.
Be at least 18 years of age
Frequently lift bags or items weighing up to and including 50 pounds
Occasionally lift bags or items weighing between 50 and 70 pounds.
Be authorized to live and work in the country you are applying to
Possess entry-level computer skills
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
Must be fluent, both written and orally, in English
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Demonstrates that privacy is a priority when handling personal data.
Embraces a diverse set of people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.
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