Delta Airlines Jobs | Base Manager In Flight Services, Detroit, MI

Delta Air Lines

Job Description

In-Flight Services is seeking individuals who have proven leadership experience and possess a high level of accountability for achieving strategic and operational results. The successful candidate will lead a diverse team of flight attendants, administrative support personnel and a leadership team. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• ​Responsible for ensuring achievement of the Flight plan and other corporate goals.

• Responsible for developing a vision and strategy to achieve IFS Field operations performance metrics which include but are not limited to Safety, Financial, Customer Satisfaction, Employee Satisfaction & Development and Productivity.

• Promotes and upholds the Delta culture through visible leadership – individual and group and verbal as well as written communication – in order to promote Delta corporate goals and work place initiatives.

• Responsible for leadership development and accountability in a widely diverse workforce, while delivering strong positive employee relations.

• Supports and achieves world-class business practices by seeking and implementing process improvements.

• Proactively plans and solves operational base issues.

• Builds coalitions between flight attendants and leadership using strong interpersonal skills.

• Develops, manages and reconciles base operating plan along with base resource allocation for staffing and facilities. Requires successful partnering with IFS leadership and matrixed IFS support groups and cross divisional leaders.

• Acts as a liaison in cross divisional meetings representing IFS by capturing and communicating concerns on behalf of flight attendant and IFS leadership while ensuring brand alignment and commitment to strategic market focused initiatives.

• Supports change management plan with implementation of Performance Management Tool that will focus on performance and increased visibility on data and metrics.

• Develops strategy around maintaining and enhancing industry-leading customer service.

• Ensures safety awareness and compliance throughout workplace.

• Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

Job Requirements

• ​​​​Must have three to five years of experience in a leadership position effectively managing and driving for results or equivalent experience; a bachelor’s degree is preferred.

• Must have experience in dealing with a wide variety of operational and safety issues.

• Must possess strong written and oral communication skills and be able to produce strategic, concise documents and presentations for senior leaders.

• Must be able to think strategically and demonstrate sound decision making in a high pressure, time-critical environment.

• Should be able to influence and drive change at all levels of the organization and to manage and execute multiple priorities in a timely manner.

• Should be a composed, approachable, and visible leader with the skill to build high performing teams through inclusion, consensus and creativity.

• Must be proficient in use of standard Microsoft Office applications.

• Travel required.

Preferred Qualifications

• In Flight Services Experience

Job Details

Company: Delta Air Lines

Employment Type: Full-time

Job Location: Detroit, MI, USA

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