Job Description
This job is a member of the Customer Planning Team within the Customer Experience Division.
Responsible for acting as a resource for centralized information and support for airport personnel.
Benefits and Offers
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Supports core department responsibilities: phone support, re-accommodation planning, irregular operation resolution, and airport application release testing for QIK and Gate-Reader
Assists front-line airport agents with real-time events with a wide range of support, including: functional Sabre, QIK ticketing, passenger check-in functions, irregular operations recovery planning, policies and procedures, coordinate with IOC, supporting Flight In Trouble related events and solving employees facing challenges with functions and tasks impeding their efforts
Supports operational readiness issues such as: inop seats, aircraft routing changes, and limited schedule change functions (creation of charters, ferries and extra sections)
Serves as a centralized source of information for front-line airport agents
Supports test functions for ongoing application releases for QIK-Check, Gate-Reader and Kiosk
Provides virtual station customer processing support during system outages and failures
Supports process and technology changes triggered by ancillary related initiatives
Supports emergency drill functions and applications
Ability to work varied days/hours including holidays
Job Requirements
High school diploma or GED equivalency
2 years work experience with airline reservation systems (either in reservations agent role or airport customer service role)
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of the airline reservations systems
Ability to be highly motivated with positive attitude,
Ability to be a team player and self-starter
Ability to be highly organized
Ability to perform effectively and efficiently within a fast-paced work environment
Ability to work independently and willingness to own and effectively resolve problems
Ability to recommend and make effective timely decisions
Ability to clearly understand the impact of irregular operations and deploy sound solutions
Ability to adapt to changes, particularly to automated solutions
Ability to anticipate internal and external customer issues and preplan resolutions
Ability to effectively utilize applications/systems specific to position
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