Job Description
Do you love going on holiday? Do you place the customer at the heart of everything you do? If so this then this could be the role for you because this is no ordinary customer service role. Were on the look out for an exceptional representative to be part of our Manchester Airport team in our Airport Lounge called the v-room. Your priority in this role will be to engage with our customers before they set off on their dream holiday, memories start here.
Benefits and Offers
We recognise the value you add to our dynamic company. That's why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self select whats important to you through our benefits portal. We appreciate that life is busy, so when operationally possible remote working is available.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Within this role you’ll be helping our passengers with anything and everything they may need, whether that be answering questions about our excellent destinations or upgrading elements of their holiday.
You'll know all of our products like the back of your hand, and you’ll provide the highest level of customer experience. You will also be supporting our Virgin Holidays Ticket Desk team during operational hours with their daily duties.
Above all, you’ll seek to surprise & delight our customers at every opportunity – we know they deserve the ‘Star’ treatment and if things don’t go to plan, we need you to be dedicated in investigating to find a creative resolution so that they can relax and enjoy their holiday.
Job Requirements
A strong communicator who is confident to challenge current processes in an engaging way
A self starter who will use your own initiative alongside working with our airport teams if needed
Previous experience of working in a customer service/customer facing environment with understanding of our long-haul product range
A passion for creative problem solving, and able to work on own initiative
Good working knowledge of Microsoft Word & Excel
Contribute to on the job training in a variety of airport and v room locations
Ability to prioritise based on customer requirements and value to business
Job Details
Company: Virgin Atlantic
Employment Type: Full-time
Job Location: Manchester, United Kingdom
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