Job Description
Flight Attendants are the face of Mesa Airlines. As such, they must be reliable and punctual with devotion to providing excellent customer service at all times. The position requires Flight Attendants to maintain a positive, approachable, and accommodating attitude while delivering extraordinary service to all customers. A successful Flight Attendant must have in-depth knowledge of all safety procedures, service standards, and company policies and procedures.
Benefits and Compensation
Starting pay for Flight Attendants is $17.94 per flight hour, increasing to $19.45 after six months and $21.35 after 12 months, with annual increases after that. Flight hours will be discussed during an information session if you are to move forward in the application process. The average earnings for a Flight Attendant in the first year of employment are approximately $22,000.
Flight attendants have numerous ways to earn extra monthly income, including a crash-pad assistance program. Additionally, when Flight Attendants elect not to stay in company-provided hotel accommodations, Mesa Airlines will pay a portion of the hotel cost to the Flight Attendant.
A Flight Attendant can earn an additional $500 per month ($6,000 annually) utilizing other compensation opportunities.
Bases
The location for this position is based on the company's operational needs and seniority. Current bases are as follows and are subject to change:
PHX (Phoenix, AZ)
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide constant attention to our customers, providing them with a safe and reliable onboard experience
Greet passengers, monitor carry-on baggage, and direct passengers to assigned seats
Ability to remain positive, respectful, and understanding during challenging situations and/or passenger conflict
Maintain physical health and professional appearance standards
Maintain a thorough working knowledge of all emergency procedures and ability to operate all emergency equipment onboard the aircraft
Explain the use of safety equipment to passengers in a clear, concise manner
Serve beverages, snacks, and meals where applicable
Assist passengers to store carry-on luggage in overhead or under-seat storage
Inform passengers of Federal Aviation Regulations
Perform duties required to assist with inflight medical emergencies, special needs passengers, i.e., unaccompanied minors, visual or hearing impaired, language impaired, elderly, physically challenged, etc
Abide by policies outlined in the Code of Conduct, Employee Handbook, Flight Attendant Manual, and Code Share Partner standards
Job Requirements
At least 18 years old
A high school diploma or GED is required; college credits OR a minimum of two years of customer service experience is preferred
Demonstrate reliability, punctuality, and dependability
Read, write, and speak English fluently
Upon completion of training, willing to be assigned to any of Mesa Airlines crew bases (may involve relocation or commuting) based on the company's operational needs
Willing and able to work nights, weekends, holidays, and extended hours
Height between 4'11'' and 6' without shoes - must be able to reach in overhead bins and galley compartments to retrieve emergency equipment
Ability to perform all safety-related procedures including the ability to operate aircraft doors, lift emergency window exits (approx. 40 lbs.), assist with carry-on baggage stowage, operate meal & beverage carts
Maintain a professional appearance with no visible tattoos; multiple ear piercings; extreme hairstyles or colors
Ability to sit in the flight attendant jumpseat without modification; walk comfortably down the aisle facing forward, and fit quickly through the overwing exits
Minimum 20/40 vision, corrected or uncorrected
Authorized to work in the United States
Possess and maintain a valid passport
Have the legal ability to travel unrestricted to/from all countries that are served by Mesa Airlines, including Canada, Mexico, Bahamas & Cuba
Applicants must have the authorization to make multiple entries into the United States at will
Successfully complete a background investigation, including FBI fingerprinting and criminal history
Pass a DOT/FAA pre-employment drug, alcohol, and random screening throughout your employment which includes screening for marijuana, cocaine, opiates, PCP, and amphetamine. Please be aware that medical marijuana is prohibited by the DOT for safety-sensitive employees
