Job Description
The Customer Service Coordinator (CSC) is the Customer advocate for JetBlue Airways. The CSC is a liaison between the System Operations Center and the BlueCities. The CSC assists the Manager System Operations Center (MOD) and the System Controller however will primarily be responsible for Customer protection, Customer advocacy and Flight Information Coordination.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Provide support for Airport Crewleaders during flight disruptions with Customer recovery options and coordination
Communicate with BlueCity leadership and Operations Crewmembers on a daily basis to ensure our Customers’ needs are met.
Support and coordinate offline flight disruptions for customer recovery, including but not limited to; fuel, hotels and ground transportation
Monitor Air Traffic Control Traffic Management Initiatives and post flights delays with guidance from the System Controller and Air Traffic System Controller
Adjust capacity on JetBlue flights as required for equipment changes utilizing Sabre Sonic Inventory (SSI)
Create extra section flights as needed in Sabre Qik Sched
Responsible for updating Estimated Time of Departure (ETD) and flight information in Sabre Movement Control.
Ensure that Crew Support is informed of any cancelled, delayed or diverted flight(s).
Build flight disruptions, flag daily group bookings and annotate Red Zone and Fleet launch flights utilizing Sabre Movement Control.
Coordinate and communicate primary diversion city lists in accordance with Dispatch Supervision and the System Operations Center Manager on Duty.
Coordinate with Salt Lake City Support Center and Real Time Recovery for voucher/customer issues
Monitor, log and communicate missing OOOI times, flight disruptions and Tarmac Delays
Assist the MOD and System Controller with SOC Communications during irregular Operations
Other duties as assigned
Job Requirements
High School Diploma or General Education Development (GED) Diploma.
Two (2) years previous airline experience
Able to work under pressure in a team environment
Able to handle multiple tasks in a fast-paced environment
Excellent verbal and written skills
Strong analytical abilities
Pass a ten (10) year background check and pre-employment drug test.
Legally eligible to work in the country in which the position is located.
Proficient with Microsoft Office suite
Previous Coordination/Gate Management experience
Knowledge of Sabre software
Preferred Experience and Qualifications
Job Details
Company: JetBlue Airways
Employment Type: Full-Time
Job Location: Long Island City, NY, USA
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